Customer Feedback - Advanced A+ Customer Service

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Why enroll in the Advanced A+ Customer Service Workshop?
See what participants in the last workshop had to say. Below are their unedited comments:

Feedback from Participants in the Advanced A+ Customer Service Workshop:

My needs are being met. The session is very open, honest and still maintains a good sense of humor. Role playing is good (and fun), while capturing real world experiences.

Discussion of “real life” situations was useful. Good use of statistics/surveys to reinforce important customer service points. Very interactive – enjoyed informal settting.

So far, I like everything. Yes, I think you are meeting my needs so far. I like the way you talk to us.

This session was most enlightening. I like the way the instructor related to staff and came across to us. I thought this session taught the staff a lot of knowledge and skills which they can use.

I learnt a lot in relation to customer service. We had a fantastic trainer who was open and explained everything easily and in detail.

The sessions were very honest and informative. Facilitator was very knowledgeable and was very helpful.

The sessions were very informative. The facilitator conducted the sessions skillfully – they were interesting and well organized. Handouts and role plays were used effectively.

Good interaction with individuals. Facilitator maintained and interesting program and conversation. Information was passed over very well and was productive. Very good program. I don’t think there is any real need for improvement.

Facilitator was knowledgeable on all topics. Sessions were interesting.

It was very rewarding, knowledgeable to me. Alexia is very gifted in this area – motivation, etc.

I like the interactive nature of the session. Facilitator is very proficient in the manner in which the session is being presented. The session was very helpful in reinforcing skills that may have become a bit dormant. Very helpful and should be done periodically. Session was excellent. Cannot identify an area covered today that needs improvement.

I really enjoyed the two sessions with Alexia. I found it very rewarding, motivating and enlightening to me and I will make a greater effort to do what was instructed to me because this is a new field for me, with no prior training.

It was very informative and it was interesting. Found out some things that I did not know.

I liked the interaction of the class with the facilitator. I believe it was timely and refreshing.

The customer service workshop has been very informative and even though I deal with customers on a daily basis and try to assist customers as much as possible, the workshop has given me a greater sense of wanting to go the extra mile to regenerate the customer base with <Company XYZ>.

The session has been very informative thus far. It has been an excellent blend of theory, practical experience and involvement of the audience. If employees truly take to heart what is learnt, it is a worthwhile experience.

I think this workshop is very informative. It is a reinforcement of customer service. So far there is nothing that is missing from this seminar.

At this time it is assisting with how we can work within our company as a team. It was very informative and interesting. Alexia did a good job so far. Looking forward to Thursday.

The workshop was good. It gave me ideas of how to deal with customers in a timely manner.

Participants were told not to put their names on the evaluation forms to encourage objective and unbiased feedback.